FREQUENTLY ASKED QUESTIONS

Can you please assist with Registration?

  • All employees should have received an email or SMS containing the Populus eLearning registration link to all staff. The link is also accessible via the QR code on posters at your locality. Alternatively, you can obtain the link from your Learning and Development Facilitator, HR Business Partner or Line Manager.
  • If you missed the SMS or EMAIL, here you go: https://mediclinic.populus.co.za
  • Click on that link to register. You will need to fill in the following details: Username, Password, Email address, Email address again, First name, Surname, Company, and Locality.
  • Then click on “Create my New Account”.
  • You will receive a verification email, to the email address you provided.
  • If you have not received your email withing a few minutes check your spam or junk email folders.
  • If there’s no email in your spam or junk mail folders, please check with your Mediclinic ICT Service Desk that your Mediclinic firewall allows you to receive emails to your mediclinic.co.za email address from Populus.
  • You MUST click on the link in the email to verify and complete your registration. [NB! You will not be able to Log In without clicking on this verification link.]
  • Once you have clicked on the link you will receive the following message: ‘Congratulations, your registration has been successful!’

For any additional support please click the Populus Support button in the bottom right-hand corner of the page.

How do I Log In?

  • All employees should have received an email or SMS containing the Populus eLearning registration link to all staff. The link is also accessible via the QR code on posters at your locality. Alternatively, you can obtain the link from your Learning and Development Facilitator, HR Business Partner or Line Manager.
  • If you missed the SMS or EMAIL, here you go: https://mediclinic.populus.co.za.
  • Click on that link and enter the username and password that you typed in when you registered.
  • You may choose to click on the “Remember username” button. This means that you will not have to type in your username and password every time you “Log In”. The system will ‘suggest it’ or ‘auto-fill’ it when you next log in.
  • After you have entered your username & password, click the “Log In” button.
  • You will be re-directed to the Mediclinic Inclusion Program, click the ‘Get Access’ button.
  • You are now “Logged In”, well done!

For any additional support please click the Populus Support button in the bottom right-hand corner of the page.

 How do I change my Username or Password?

  • If you have forgotten your username and password, please click the ‘Forgotten your Username or password?’ button on the Login page. This will take you through a process to generate a new username and password.

[NB! To ensure that your username is unique, you may choose to use your email address as your username.]

 How do I access the Mediclinic eLearning program on my mobile phone?

  • Once you have verified your email address as part of the registration process, you will be directed to Google Playstore or Apple iStore where you can download and install the Populus eLearning App. If you want to search for the app manually on Google Playstore or Apple iStore, you can type “Populus eLearning” in the search box.
  • Click to OPEN the app and select the Mediclinic site.
  • The App will open on a log in page that requires the username and password your entered when you created your account.
  • Click Log In after username & password have been entered.
  • Once you are logged in you may go ahead and download the Mediclinic Inclusion Program.
  • Once the program has been downloaded you will be able to use it offline.
  • Please be patient as the program downloads since it has lots of content and videos. The total download size is approximately 145MB. A pop-up message will appear to indicate how much space you have available on your mobile device.

For any additional support please click the Populus Support button in the bottom right-hand corner of the page.

 

EMAILS NOTIFICATIONS

Will I receive emails from the Populus Support Team?

  • You will receive a registration verification email from Populus which you MUST click on to verify your registration.
  • You may also receive emails to reset a forgotten username and/or password.
  • You may also receive email responses should you submit Support Tickets. Please respond to these so we know whether your query has been resolved or whether you may perhaps require additional support.

Why am I not getting any e-mails and others are?

  • If you have not received your email withing a few minutes check your spam or junk email folders.
  • If there’s no email in your spam or junk mail folders, please check with your Mediclinic ICT Service Desk that your Mediclinic firewall allows you to receive emails to your mediclinic.co.za email address from Populus.

For any additional support please click the Populus Support button in the bottom right-hand corner of the page.

 

QUIZZES

Why is my quiz score so low?

  • You may have completed your quiz questions incorrectly.
  • You have unlimited opportunities to redo the quizzes to improve your score.

I’ve submitted my quiz answers, but my score is showing 0. What should I do?

  • Please ignore any scores. Your completion of the entire module will be the trigger for MAP points to be allocated. If you only partially complete the module, no MAP points will be allocated.

 

BROWSER CACHE & ADD-ONS

How do I clear Browser Cache and disable add-ons/extensions?

Microsoft Edge Cache

  • Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
  • Under Clear browsing data, select Choose what to clear.
  • Select “Cached images and files” and “Cookies and other site data” check box and then select Clear.

Microsoft Edge Add-ons

  • At the top corner of the browser, select Settings and more > Extensions, then select the toggle next to the extension you want to turn off.
  • The extension icon next to the address bar will disappear.

Google Chrome Cache

  • On your computer, open Chrome.
  • At the top right, click the 3 dots.
  • Click More tools and then Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click Clear data.

Google Chrome Extensions

  • Open the Chrome browser and click on the three-dot menu icon in the upper right-corner.
  • Click on More tools >Extensions.
  • Simply click the toggle button of the extensions to disable.

For any additional support please click the Populus Support button in the bottom right-hand corner of the page.

 

PDF’s NOT OPENING

The PDF is not opening on my phone.

  • Make sure that your settings on your phone will allow you to open PDF’s.

 How to Open and Read PDFs on Android.

  • Download and install Acrobat Reader from the Google Play Store. Launch the
  • On the bottom menu bar, select
  • Locate your PDF file on your Android and select
  • Read your document. You can also adjust viewing and scrolling settings to your preference.

Where is PDF on my iPhone?

  • Your iPhone or iPad is designed to open PDF files automatically
  • Your PDF will be available in the Books app on any iPhone, iPad, iPod touch, or Mac, if you’re signed into the same Apple ID and have iCloud Drive turned on for Books.

 The PDF is not opening on my PC.

Make sure that you have an application to open PDFs on your PC.